RAE Security offers a national network of both W2 and 1099 technicians that are available for day to day service, emergency service and planned maintenance programs. Our technician network is carefully selected from the highest qualified technicians and locksmiths. Our National Call Center manages the fleet of technicians to ensure we send the right technicians for the job every time

Why RAE Security Service

• Technicians available in all 50 States and Puerto Rico
• Service vehicle inventory levels managed to target a high single trip percentage for calls
• Same day and next day delivery of parts from our multiple warehouse hubs throughout the nation
• Field dispatch is quickly managed through one number
• Rates are standardized to Enterprise Account Service Program
• On-site keying available for small rekeys, larger rekeys are overnight from Lockshop Warehouse

Measuring Success

• RAE Security measures all key performance indicators for our Service Network and provides the data to our clients
• Tech Utilization is our staple focus, delivering a tech on time, with the right parts for the job to complete on a single trip
• Real time updates from service techs for arrival, completion and closed status
• Dashboards of performance delivered to Enterprise Account Clients